Terms and Conditions

PLEASE READ THESE TERMS AND CONDITION CAREFULLY. BY ACCESSING OR USING THIS WEBSITE OR ANY SERVICES PROVIDED BY US, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITION. IF YOU DO NOT AGREE TO ALL OF THESE TERMS AND CONDITIONS, DO NOT ACCESS OR USE THIS WEBSITE OR ANY SERVICES PROVIDED BY US.

These terms and condition (these “Terms”) apply to your access and use of our websites, mobile applications, emails, text messages and social media accounts (collectively, the “Application”) provided by au-etavisa.com and/or our subsidiaries(“au-etavisa.com”, “we”, “our” or “us”) and any feature, content, tools and services accessible by means of the Application as well as the applying for Australian electronic visas("E-Visas") through the Service. The Application and these services are collectively referred to as the “Service” These Terms do not alter in any way the terms or conditions of any other agreement you may have with au-etavisa.com for the Service (or any part thereof). If you are using the Service on behalf of an entity, you represent and warrant that you are authorized to accept these Terms on the entity’s behalf, and that the entity agrees to be responsible to au-etavisa.com if you violate these Terms.

We reserves the right to update and change these Terms from time to time without notice or acceptance by You. These Terms will also be applicable to the use of the Service on a trial basis. By using the Service, You signify your irrevocable acceptance of this Agreement. The Application associated with the Service are protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties.

DESCRIPTION OF SERVICE

The Service include, and is limited to, the Application provided by us. the Application, an online visa platform that helps you apply and manage E-Visas in one place. The Service may contain information, data, text, photographs, and interactive features generated, provided, or otherwise made accessible on or through the Service (collectively, “Content”).

USE OF THE SERVICE

Unless otherwise specified, we grants you a limited right to use the Service for your personal, noncommercial use only. You agree to use the Service only for lawful purposes and you acknowledge that your failure to do so may subject you to civil and criminal liability. You agree not to use the Service to upload, post, transmit, share, store or otherwise make available any content that we deem to be harmful, threatening, unlawful, defamatory, infringing, abusive, inflammatory, harassing, vulgar, obscene, fraudulent, invasive of privacy or publicity rights, hateful, or racially, ethnically or otherwise objectionable. You further agree not to upload, post, transmit, share or otherwise make available any unsolicited or unauthorized advertising, solicitations, promotional materials or any other form of solicitation. You will not do, nor attempt to do, any of the following with respect to the Service, except as expressly authorized in writing or otherwise enabled by us : (i) access, monitor or copy any content or information of the Application using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission; (ii) deep-link, frame, mirror, rent, lease, lend, sell, redistribute or sublicense the Application; (iii) copy, decompile, reverse engineer, disassemble, attempt to derive the source code of, modify or create derivative works of the Application, any updates or any part thereof (except as and only to the extent any of the foregoing restrictions are prohibited by applicable law) or (iv) remove, alter or obscure any copyright, trademark or other proprietary rights notice on or in the Application. If you violate any of the foregoing restrictions, your right to use of the Application will immediately cease, and you will have infringed the copyright and other rights of au-etavisa.com, which may subject you to prosecution and damages. au-etavisa.com reserves all rights not expressly granted to you in these Terms.

CONSENT TO USE OF DATA AND COMMUNICATIONS

In exchange for au-etavisa.com providing you with access to the Service, you consent to au-etavisa.com collecting and using technical data, personal information and related information in connection with your use of the Service, including, but not limited to, contact information and technical information about your device, system and application software, and peripherals, that are gathered periodically to facilitate the features and functionality of the Service and of software updates, product support and other services. You also consent to our communicating with you about the Service.

DEVICE USAGE TERMS AND CONDITIONS

You acknowledge and agree that your use of the Service must also be in accordance with the usage rules established by your device platform or service provider.

INTERNATIONAL USE

Recognizing the global nature of the Internet, You agree to comply with all local rules regarding online conduct and acceptable user content. Specifically, You agree to comply with all applicable laws regarding the transmission of technical data exported from the country in which You reside.

ELECTRONIC COMMUNICATIONS

When you use the Service or send emails to us, you are communicating with us electronically, and you consent to receive communications from us electronically. We will communicate with you by email or providing notices via the Service. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that these communications be in writing. Electronic communications from us, including emails, may include marketing and promotional content.

APPLYING FOR E-VISAS AND PAYMENT

When you apply for E-Visas using the Service, we make every endeavor to facilitate applications and will charge your method of payment for fees. This amount includes mandatory government imposed fees (such as authorization fees, processing fees and credit card service fees) and our professional service fees for our value added services and to cover the costs of your application. Governments may change fees at any time without prior notice, but au-etavisa.com will endeavor to provide advance notice via the Application. We are not a co-vendor with the government and the fees vary by location and nationality. au-etavisa.com does not warrant that E-Visas will be approved or rejected by governments for any reason whatsoever.
Credit cards, debit cards and PayPal are the only payment mechanism we will accept for payment. You must provide current, complete and accurate billing data to make payment. All currency references are in U.S. dollars. If you have a foreign credit card, you will be charged according to what your credit card company is offering as an exchange rate to the U.S. Dollar. We have no control over exchange rates. You may visit www.xe.com to learn more about the approximate local currency. Some credit card providers charge a foreign transaction fee such as a cross-border or a currency exchange fee. This charge is normally a nominal percentage of the original purchase price. If your credit card issuer has implemented a foreign transaction fee, your card statement will show the amount. You are responsible for expense and/or delay arising from or in connection with: (a) incomplete application forms or (b) incorrectly or falsely completed application forms or (c) inaccurate or incomplete travel documentation.

PROCESSING AND DELAYS

Upon completing the E-Visas application form provided on us, your request for E-Visas will be submitted instantly. In the majority of instances your E-Visas may be processed and granted within minutes. However, if any details have been entered incorrectly or are incomplete, your application may be delayed and submitted for our manual processing. In this instance processing will take up to 3 working days. Processing may also be delayed if the applicant has criminal convictions or the application has been referred.

DELIVERY

If your E-Visas are approved, we will send confirmation by email via the contact details you have provided. We cannot accept responsibility if any or part of these details was entered incorrectly. If your application is currently any other transaction, we will postpone a response and will notify you as soon as we receive the result. If there is no reply in your email account within two business day of an order being placed, please check your Junk Mail or SPAM Folder. The email should be undeliverable on account of unavoidable causes like emails being rejected because clients' Inbox is overfilled, or re-directed because of client's email settings. There is nothing we can do about it.
If you want to receive your E-Visas via fax, please place your request via Contact Us menu with your full name, passport number and fax number available.

CANCELLATION AND REFUND

Prior to making payment for the E-Visas, you will have an opportunity to review all the details you have provided on your screen and change or cancel your E-Visas applications if necessary. If you find out later that you have made a mistake, you can either make a new application(and incur another service charge) or contact your nearest Government visa office. As soon as payment is received, you are deemed to have engaged the Services. Once the Service has been provided to you, it cannot be returned, whether or not you have changed your mind or you no longer wish to utilise it.
If you submit a written refund request through the Contact Us within 8 hours of payment, you may be entitled to a refund if the Service has not yet been provided to you and/or work has not commenced. If your application is denied, you may be refunded except government processing fees, credit card service fees and our professional service fees. In limited cases, some government do issue refund of government application fees. In the event of a refund of a payment by credit card, funds will be returned to the credit card that was used for your payment. If this card is no longer valid, you will be responsible to make arrangements with your bank or credit provider to have the funds transferred.

TERMINATION

If you breach any of the terms or conditions of these Terms or we discontinues the Application, these Terms will automatically terminate. In the event of the termination of these Terms for any reason, the license granted to you in these Terms will immediately terminate and you must immediately stop all use of the Service (including the Application) and destroy or erase all copies of the Application in your possession or control. All of the sections of these Terms that by their nature should survive termination will survive any termination of these Terms. For avoidance of doubt, the License section will not survive termination of these Terms. Any use of the Service after termination is unlicensed and is in violation of the copyright and other rights of au-etavisa.com. au-etavisa.com and our affiliates reserve the right to refuse service, terminate accounts, remove or edit content or cancel orders in our sole discretion.

UNLAWFUL ACTIVITY

We reserve the right to investigate complaints or reported violations of these Terms and to take any action we deem appropriate, including, but not limited to, reporting any suspected unlawful activity to law enforcement officials, regulators or other third parties, and disclosing any information necessary or appropriate to such persons or entities relating to your Registration Data, usage history, posted materials, IP addresses and traffic information.

DISPUTE RESOLUTION

If a dispute arises between you and us, our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. Accordingly, you and we agree that we will resolve any claim or controversy at law or equity that arises out of these Terms or our services. Before resorting to these alternatives, we strongly encourage you to first contact us directly to seek a resolution.

LIMITATION OF LIABILITY

TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL BEYOND FRONTIER BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INCIDENTAL, SPECIAL, INDIRECT, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, BUSINESS, CONTRACTS, REVENUE OR ANTICIPATED SAVINGS; LOSS OR CORRUPTION OF DATA; BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES) ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE (INCLUDING, BUT NOT LIMITED TO, THE APPLICATION), HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY) AND EVEN IF BEYOND FRONTIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. IN NO EVENT WILL BEYOND FRONTIER’S TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SERVICE (INCLUDING, BUT NOT LIMITED TO THE APPLICATION) EXCEED $300.00 UNITED STATES DOLLARS

This website is not affiliated with the Australian Government. You can apply for an ETA in a website of the Australian Government. But if you are using our service, our visa experts will help you to apply more comfortable. Our service fee is $50(USD), including $20(AUD) which is the Australian Government processing fee.

104 East 1st Street P.O. Box 129, Bickleton, Washington, United States
TEL : +1-202-600-8919 / CS : master@au-etavisa.com